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POM Restaurant Manager - Fantasy Springs Resort Casino

66037

POM Restaurant Manager

Fantasy Springs Resort Casino

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Indio, California 92203
United States

Oct 03, 2021

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Casino Employment

Nov 02, 2021

Full Time

Food and Beverage

The POM Manager will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning beverage product, and an entertaining environment that blends together to create a seamless experience resulting in increased customer loyalty, real revenue growth and improved operating margins. The restaurant manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations. The restaurant manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.

Essential Duties and Responsibilities include:

  • Show strong leadership skills and ability to lead a team.
  • Work with people of diverse backgrounds and experience.
  • Directs and organizes the activities of the team to maintain high standards of outlet quality, presentation, creativity, consistency and service.
  • Interview, hire, train, recommend evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  • Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result.
  • Implement effective control of food, beverage, and equipment and labor costs.
  • Continuously evaluate the performance and encourage improvement of the employees in the department.
  • Plan and administer a training and development program within the department which will provide well trained associates at all levels.
  • Communicate both verbally and in writing to provide clear direction to the staff.
  • Attend all meetings and training as required or scheduled.
  • Pitch-in and help co-workers with their job duties as needed and be a team player.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Observe food and beverage product quality by smell, taste, and appearance. Contact appropriate individuals when quality is not up to standards.
  • Display fair and consistent treatment to food-service employees with respect to disciplinary action and provide supportive documentation.
  • Understand, follow, and enforce all gaming policies /guidelines approved by FSRC.
  • Develop and maintain close working relationships with all departments of the hotel and casino.
  • Conducts routine and pop-up inspections of beverage areas, store rooms, and staff to ensure all established guidelines are being maintained during all shifts.
  • Work ?on the floor? during appropriate business hours to observe how employees are treating our customers and to ensure quality service. Take corrective action as needed.
  • Attends all regularly scheduled meetings to include Cost of Goods, Banquet Event Order Reviews, the weekly F&B Meeting as well as planning meetings, training classes, management events and employee recognition meals and events.
  • Ensure staff adherence to policies and practices regarding the use of the POS system.
  • Perform all assignments and duties as directed by the F&B Director.
  • Communicate with management, peers and subordinates in a professional, positive and consistent manner.
  • Conduct regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company scheduled communication meetings and training classes.
  • Maintain overall food and beverage equipment, inventories, glassware, etc. Ensure uniform standards, appearance standards, cleanliness, safety, and other established rules, guidelines, policies, and practices are met consistently.
  • Controls the inventories of food, beverage, and non-food supplies.
  • Maintains pour costs, waste, and spillage percentages as directed by the Director of Food & Beverage for all beverage outlets individually and collectively.
  • Understands the proper ordering practices to ensure adequate product levels while maintaining correct beverage costs.
  • Working knowledge of spread sheets or Excel to create reports as required by the F&B division
  • Handles all accidents and resolves customer complaints in an effective and timely manner.
  • Ensures the security and proper storage of food and beverage products, inventory, and equipment.
  • Ensures the security of monies, credit and financial transactions and all POS systems.
  • Replenishes all supplies, inventory, uniforms, etc. in a timely and efficient manner.
  • Minimizes waste and pilferage and reports any unusual or suspicious activity at once to Loss Prevention as well as the Director of Food & Beverage.
  • Coaches employees on how to resolve guest issues and de-escalate conflicts.
  • Implements new menus and promotions, such as holiday and special event promotions.
  • Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and policies.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position has supervisory responsibilities.

  • Must be at least 21 years of age and have a High School diploma or GED.
  • (2-3 years) Previous supervisory/managerial experience in a high volume, upscale casino or resort/hotel restaurant operation managing a staff of at least 40.
  • Read, write, speak and understand English.
  • Excellent customer service/communication skills.
  • Excellent time management skills.
  • Must be computer literate.
  • Must have a strong sense of urgency.
  • Demonstrate team building experience.
  • Abilities to inspire, train, and develop people for promotion.
  • Strong organizational skills.
  • Excellent listening skills.
  • Exceptional detail in follow up.
  • Solid scheduling experience.
  • Follow and enforce company policies and procedures.
  • Understand, follow and enforce ALL ABC ACT.
  • Understand and able to follow P & L
  • Excellent safety and sanitation skills.
  • Enthusiastic in both leadership and customer service.
  • Must be able to support and direct staff during busy times.
  • Available to work required schedule which may include nights, early morning, weekends, holidays and overtime as needed.
  • Must be able to lift and carry up to 35 lbs. (Tables, chairs, glass racks, oval trays with food & dishes, cash registers, POS equipment).
  • Able to work at a fast pace in an often crowded/noisy environment.
  • Able to multi-task, handle stressful situations, and make quick decisions based on established company standards, policies and procedures.
  • Able to interact well with internal and external guests to achieve positive outcomes for the property and guests of the facility.

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

Casino In Jobs

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

Online

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Fantasy Springs Resort Casino
Cabazon Band of Mission Indians
84-245 Indio Springs Parkway
Indio, CA 92203-3499
Fax: (760) 238-5621
Web Site: www.fantasyspringsresort.com
Fantasy Springs Resort Casinois located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.
Fantasy Springs Resort Casino offers 2,000 slot and video poker machines, Bingo and 40 table games, which include Blackjack, Mini-Baccarat, California Craps, Jackpot Pai Gow, and Spanish 21.
The Resort offers 250 luxurious rooms with spectacular mountain views. Food and beverage venues include fine dining in The Bistro and casual dining or cocktails in JOY Asian Cuisine, POM, The Fresh Grill Buffet, The Pizza Kitchen, Lique , LIT bar & lounge, and the12th Floor Cocktail Lounge & Wine Bar.
Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, a masterpiece with unique elevations and water features that is open for public play.